REFUND POLICY

At Poolar, we strive to ensure your satisfaction with our pool cleaning and maintenance services. Please review the following policy regarding refunds:

Refund Eligibility:

Refunds may be issued in the following circumstances:

If you are dissatisfied with the quality of our service and we are unable to rectify the issue to your satisfaction.

If you have been overcharged or billed incorrectly for our services.

If you cancel your service plan within the specified cancellation period and meet the criteria for a refund as outlined in your service agreement.

Cancellation Period:

The cancellation period varies depending on the type of service plan or subscription you have enrolled in. Please refer to your service agreement or contact us for information about the cancellation period applicable to your plan.

Refund Requests:

To request a refund, please contact our customer service team within the specified cancellation period. You may be required to provide details about the reason for your refund request and any relevant documentation to support your claim.

Refund Processing:

Refunds will be processed within a reasonable timeframe upon approval of your refund request. The refund amount will be credited back to the original payment method used for the transaction, unless otherwise specified.

Non-Refundable Fees:

Certain fees and charges may be non-refundable, as outlined in your service agreement. These may include setup fees, administrative fees, or charges for additional services requested.

Prorated Refunds:

If you cancel your service plan before the end of the billing cycle, you may be eligible for a prorated refund of any prepaid fees for the remaining period of service.

Refund Disputes:

If you believe that you are entitled to a refund that has not been processed or if you have any disputes regarding a refund, please contact our customer service team for assistance.

Changes to Refund Policy:

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes to the policy will be posted on our website, and it is your responsibility to review the policy periodically for updates.

If you have any questions or concerns about our Refund Policy, please contact us for assistance. Thank you for choosing Poolar for your pool cleaning and maintenance needs!